Do you have different brands of drive-thru equipment? Not sure who to call when your equipment breaks down? CE is your total drive-thru solution. Not only does CE repair all major brands of drive-thru equipment, but they also have a trained technical support team that can assist with all of your drive-thru needs, no matter what brand of equipment you own. From programing your headsets to providing information on repairs, exchanges and onsite visits, CE has you covered.

Programming Equipment

Programming your drive-thru equipment can be a daunting task, especially if it’s been a while since you’ve done it. While some drive-thru timers and headset systems have become more user friendly over the years, there are still many out there that require extra help to get you back up and running. Many drive-thru systems require various combinations of button pushing or switch toggling to successfully program them. If you’ve misplaced the user’s manual it’s practically impossible to figure out the sequence without additional help. Whether it’s registering drive-thru headsets, setting up reminders in the message center, or re-installing drive-thru timers, CE’s technical support staff is able to help you every step of the way.

Troubleshooting Sound Quality Issues

Drive-thru sound quality plays an important part in order accuracy and speed of service. If the order taker or the customer has to repeat themselves because of problems with the audio, it can really slow things down. It also has a negative impact on the customer’s experience which is bad for business. If you are experiencing static, choppy audio or any other issues with your drive-thru sound quality call CE’s technical support team. They will troubleshoot your drive-thru equipment to find out exactly where the problem lies. Once the problem area is found, they will let you know what adjustments to make and give you advice on your next course of action if the problem is not resolved.

Providing Information about Repairs, Exchanges, and Onsite Visits

Not only are CE’s technical support reps skilled at troubleshooting equipment, but they are also very knowledgeable about when to send in repairs, when you should think about doing an exchange, and when an onsite technician is necessary. They can also provide you with the cost difference and timeframe of each service.

Next time you have a question about any of your drive-thru systems give CE a call at 877-731-0334. Technical Support is standing by to help with all of your drive-thru needs, from registering a headset, to assisting with drive-thru timer repairs and much, much more.  Best part of all, it’s free! What are you waiting for?