These days, sound quality in the drive-thru is really important when you’re up against the clock. With menu items becoming more intricate, the last thing you need is a customer having to repeat themselves due to voice breaks in your headset. The more time spent at the menu board, the longer others have to wait, and the fewer cars that get served. At the end of the day, this means less money coming in to your store.
The best way to avoid these issues is by staying up to date on your drive-thru equipment. Invest in a drive-thru system with wideband technology and state-of-the-art noise reduction capabilities, like EOS | HD from HME. With wideband you get an expanded audio range that includes higher and lower frequencies which provides a more accurate representation of a person’s voice. With the additional range you’ll have clearer conversations which will strengthen your order accuracy and speed up the order process.
If you aren’t ready for a new system, another great option is to purchase a protection plan from CE for all of your drive-thru repairs. For a flat, low monthly fee you can send in your drive-thru equipment as often as you need to get serviced. Whether it’s for static, or a broken headband or mic boom, CE will get it fixed and back out to you in no time.
There are so many options at the menu board these days, don’t let fragmented communication be one of them.
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