Costs:

The benefits described in the previous post are similar to a car insurance policy:  You pay premiums and reap benefits as they are needed, but you pay for those benefits.  Statistically, you will probably pay more under an agreement (typically $50 to $100 per month per store) versus sending equipment in as it fails (typically $30 to $60 per month).  However, lacking that insurance coverage could leave you without drive-thru communications for days, and potentially a several hundred dollar spike in maintenance costs. In the long run it does save you to invest in a drive-thru maintenance agreement.

What to look for: 

Normally, a drive-thru maintenance agreement is priced based upon the brand of system(s) at your store, equipment covered (drive-thru wireless system, drive-thru intercom, drive-thru timer), number of drive-thru headsets, and level of coverage.  The latter may or may not include advance exchange, and could offer any number of freight options (ground, overnight, or billed at actual).  Also, a setup fee is commonly charged for the vendor to ensure proper exchange stock and technical support for your drive-thru equipment.  Finally, be sure to understand the duration of the agreement, what is necessary for either party to terminate the agreement, and whether drive-thru batteries and other drive-thru accessories are covered.

Self-insurance: 

For those operators with tight control of each of their stores' operations, mailing in drive-thru repairs as needed may become very cost effective.  Depending upon the mix of equipment and proximity of stores, spare drive-thru headsets and other items may be stocked regionally and distributed in case of emergencies.

Call CE if you would like further information on our Protection Plan: 877-731-0334