The headset is the workhorse of the drive-thru lane. But grease, food particles, moisture, and hard use day in and day out can shorten its life span life and cause unwanted downtime. These tips can extend the lives of your headsets by keeping them in good condition.

1. Training. Teach crewmembers how to properly use the headsets to avoid damage. For example, hold the boom at the base when adjusting the microphone, and don’t disconnect belt-pac cables except when troubleshooting problems.

2. Cleaning and maintenance. Regularly clean your headsets with mild soap and a soft damp cloth. Use a soft toothbrush to remove crumbs stuck in crevices. Always store headsets in a dry area.

3. Repairs. Don’t delay needed headset repairs, as they only get worse over time. Avoid improvised solutions, such as taping microphones in place, that can lead to costlier repairs.

When you need drive-thru part repairs, including headsets, CE is the place to go. We fix your parts right the first time with factory-authorized repairs. We offer same-day service on most repairs so you get your drive-thru parts back quickly. And there’s no charge for the inbound shipping.

When broken headsets can’t be repaired, you can replace them with new or refurbished units from HME, 3M/PAR and Panasonic. For fast, professional drive-thru part repairs done right the first time, call CE at 877-731-0334.