I own and operate several QSRs in my area, all of which have very busy drive-thru lanes. Like any good manager, I try to hold down expenses, especially when it comes to drive thru-equipment repair. That’s one reason I have an equipment maintenance agreement (EMA) with CE. I get unlimited repairs at one fixed monthly price. And when I send in a piece of equipment that needs fixing, I know CE will do it right the first time.

But you can only have so many headset repairs at a time. And with the constantly evolving technology, after a while your headsets can get out of date. When my employees began complaining about our headsets on a regular basis, I figured it might be time for an upgrade. So I dug though my files to find out when I first purchased them, and I discovered it had been much longer than I thought.

I called up CE and was going to order the same headset system until they told me about the EOS|HD from HME. It’s the first high-definition audio headset on the market, and it’s loaded with innovative technologies to improve sound quality and overall performance.  They quoted me a good price, so I ordered one headset to test it out.

My employees loved it! The sound quality is amazing, and it wasn’t long before I had every store outfitted with these remarkable headsets. Since then, my crews are happier and they’re working more efficiently. Plus, order mistakes are down, which makes me and my customers happy.

There’s one more thing I like about CE. After years of working with them, I can trust that they wouldn’t recommend a product that can’t do what it’s supposed to. If you’re in the market for a headset repair or upgrade, I would highly recommend getting in touch with them.