Fast, accurate service is critical in the drive-thru, especially during your busiest dayparts. If you’re still relying strictly on line busting as your primary tool for moving cars through the lane faster, it’s time to join the 21st century.
1. Use message system greetings. Recorded greetings allow order takers to multitask, which can reduce service times for each vehicle by several seconds. They also make effective marketing tools to increase average sales per ticket.
2. Use technology to help members work as a team. When using line busters, make them more efficient by equipping them with mobile tablets that can instantly send orders to the kitchen.
3. Accept remote orders. Allow customers to use their smart phones or the Internet to place orders before they arrive at your drive-thru. Having a separate “park and pickup” area for remote orders will speed service by reducing the number of cars in the queue.
Of course, it’s important to prevent bottlenecks by keeping your drive-thru parts and equipment in good shape. And that’s where CE Repairs can lend a hand.
For fast, professional drive-thru parts repairs, call us at 877-731-0334, or take advantage of our free inbound shipping offer.
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