Car counts are projected to remain high in the drive-thru for 2022, which requires continued efforts to work more efficiently in order to deliver a great customer experience.

1. Set performance goals for service times, order accuracy, and other drive-thru metrics. Then provide crewmembers with the tools and training to achieve them.
2. Use speed teams during peak hours that consist of multiple line busters in the queue. Equip them with mobile devices that can instantly send orders to the kitchen.
3. Implement technology, such as geolocation and wireless tracking, to get the data you need to improve service times for remote customers.
4. Use order confirmation boards to reduce order mistakes.
5. Make it easy for remote customers to pay in advance via your website and app.

Reducing drive-thru parts and equipment downtime helps keep efficiency at high levels. CE provides same-day service on most drive-thru part repairs. We also offer an Advance Exchange program whereby we send you a temporary replacement part overnight, before you send in the broken part. Call us at 877-731-0334 and we’ll send you a fill-in drive-thru part right away.

In the meantime, make these five steps part of your overall service strategy and keep your drive-thru operating at full speed.