As we've said before in this blog, drive-thru repairs are a fact of life. We are, after all, dealing with sensitive electronics ... not to mention crew members who can be less than sensitive when it comes to handling their drive-thru headsets and other drive-thru communication systems equipment.

So what to do when you need drive-thru headset repairs? Or drive-thru timer repairs? Or any of the myriad drive-thru equipment repairs that might come up when working in the demanding QSR business?

Start by finding a FAST and RELIABLE drive-thru repair vendor.

What to Look For

We all know that speed is king when it comes to the drive-thru lane. The same can be said when talking about drive-thru repair vendors. Except that you absolutely cannot take reliability out of the equation. Because even if you get your drive-thru equipment repair done within 24 hours, it doesn't do much good if that same drive-thru repair fails after a couple of days.

To ensure you're getting both speed and reliability from your drive-thru repair vendor, here are a few things to look for:

Factory-trained and Authorized Repair Centers

Is your drive-thru repair vendor approved and trained to service all major brands of drive-thru equipment? Making sure your drive-thru repairs are done right the first time starts with having the right people do the work. CE Repairs is the only independent HME factory-approved and trained facility in the U.S., and services all major brands including HME, Panasonic and 3M.

24-Hour Turnaround

You don't have time for broken equipment. A 24-hour turnaround policy will go a long way to make sure your drive-thru stays up and running. That's why in most cases CE will repair your product within 24 hours of receiving it ... or the drive-thru repair is FREE. Some limitations and exclusions apply, of course, but any drive-thru repair vendor worth their salt will make every effort to get your equipment back to you within a similar time frame.

Drive-Thru Repair Advance Exchange Program

Your drive-thru can't run with broken equipment, it's that simple. So check and see if your drive-thru repair center offers an advance exchange program. At CE, if your equipment quits working and you need a repair now, we'll ship replacement equipment to you overnight. No need to ship us your broken equipment in advance. Simply use the same replacement equipment box to send us back your broken equipment for as little as $75, plus the regular repair cost.

A Reasonable Drive-Thru Repair Warranty

You're busy. The last thing you need to worry about is whether or not your drive-thru headset repair or drive-thru timer repair is going to hold up. Make certain your drive-thru repair vendor offers some sort of warranty policy on their work. At CE, we're so confident in our repairs that we cover every drive-thru equipment repair with a 4-month warranty. And while some restrictions and conditions apply, it's important to note that any reliable drive-thru repair center should offer some sort of warranty protection.