The message center is a critical component of every drive-thru headset system.  The ability to record and send custom messages to customers and crewmembers helps to improve workflow and speed service times in the drive-thru lane. For crewmembers, one of the most important uses is sending reminder messages to alert them when it is time to perform essential functions such as restocking items or cleaning the bathrooms.

If you use the ION|IQ system in your drive-thru, CE makes it easy to effectively manage your message system with our online maintenance videos. For example, the “How to Set Up Reminders” video teaches you how to use the message center to:

• Utilize pre-recorded reminders
• Make your own customized reminder messages
• Set up priorities
• Send messages to one headset or a group of them

Other drive-thru headset maintenance videos include how to clear registration from the base station, change the language on an AIO headset, and more. These handy videos are available 24/7 at no charge. They make great training tools for new crewmembers or managers. And they help keep your message center working at its full potential.

If you can’t figure something out on your own, give us a call at 877-731-0334, and we’ll be happy to help you over the phone! And don’t forget that we offer fast, dependable repairs on all ION|IQ parts to keep your drive-thru running at full speed.