Everyone in the QSR industry knows that speed and order accuracy sit at the top of the drive-thru customer benefit hierarchy. In fact, customers don’t just want these deliverables, they expect them every time they pull into your lane.
Customers also want:
- Freshness and quality, in the form of well-prepared, great-tasting food.
- Menu variety, including snack items and healthy options.
- Friendly service – smile, make eye contact, and say “thank you.”
- Mobile ordering/payment options.
Most of all, today’s drive-thru customers want value, which they rate according to how well you deliver on their expectations. Obviously, we don’t serve food at CE Repairs. But we do put top priority on delivering value to our customers. This includes:
- Free inbound shipping on all repairs.
- Advance exchange when you need a replacement drive-thru part in a hurry.
- Same day service on most repairs.
- A 4-month warranty on all drive-thru part and equipment repairs.
- Drive-thru protection plans to help control repair costs.
We do it all for you, so you can manage your store rather than your drive-thru parts repairs. Next time you need help, call us at 877-731-0334. We’ll show you what value is all about.
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