Did you know there are 74 million Generation-Z Americans born between the mid-1990s and early 2010s? That’s a lot of potential drive-thru customers!

Building a large and loyal Gen-Z customer base requires creating a faster, more convenient customer experience with food items that align with the taste preferences of this younger generation. This includes:

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If you own or operate multiple drive-thru restaurants, your time is your most important asset. These four techniques can improve your time management skills and the performance of your drive-thrus.

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With the advent of remote ordering, curbside pickup and order delivery, drive-thrus are tracking more performance data than ever. Unless your most important drive-thru part – your timer system – offers the following capabilities, you won’t be able to keep up with new trends that are transforming the drive-thru industry.

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Have the lines in your drive-thru queue gotten so long that line-busting doesn’t work as well as it used to?  Adding these additional processes to your operations can help:

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It’s hard enough to hire good employees these days. The last thing you want to do is lose them. These strategies can help retain your best performers:

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Imagine if every time you sent in a broken drive-thru part for repair it was already paid for. That’s what you get with CE Repairs’ Drive-Thru Protection Plan. You pay one low monthly for all repairs so there are no surprises to your cash flow. To make the deal even better, if you’re a new customer to CE you get the first month free!

These drive-thru part repairs are good for any model of any brand, and offer:

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It looks like remote ordering is here to stay in the drive-thru world. If you’re still working out the kinks in your remote ordering process, these five steps can help:

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The COVID-19 pandemic has changed the drive-thru world in many ways. One thing that hasn’t changed is the customer’s desire for speedy service. In fact, speed of service has become more important than ever in the minds of drive-thru consumers.

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When a drive-thru customer complains about a mistake on their food order, fixing it is fairly simple:

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With COVID-19 cases increasing in many areas, drive-thrus must continue to focus on cleaning and disinfectant protocols for their drive-thru parts and equipment. This includes POS hardware and fingerprint readers, which also have the potential to spread viruses by contact. 

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