First impressions are important to new drive-thru customers. Otherwise they might not return if their first experience isn’t a good one. Here are five ways to deliver a positive first experience to your guests:

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Don’t have room to add an additional lane for your drive-thru? Try maximizing the available space with tandem lanes. They use two order points, two order takers, and two pickup windows all in one lane so two cars can follow the same path when ordering and picking up their meals. Benefits of this unique layout include:

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These days, drive-thru queues seem more crowded than ever. Yes, there are lots of cars in the queue, but the traffic often gets more congested due to poor lane design, a small lot, and customers who aren’t sure how to navigate the drive-thru process. Here are three tips for cutting down on the congestion:

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Is your drive-thru vehicle detector giving you problems? If so, you may be able to fix it yourself. First, reset your drive-thru system base to see if that clears up the problem. If not, unplug the whole system and reboot it. If that doesn’t work, look for loose electrical and cable connections and frayed or exposed lead-in wires.

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There are times in the drive-thru when you have minor problems that don’t require sending a broken drive-thru part in for repair. You may have trouble registering a base station or belt-pac or you may need to train new employees on operating a message repeater timer. If your drive-thru operates with HME drive-thru parts and equipment, CE Repairs has got your back.

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Giving your drive-thru customers a seamless drive-thru experience starts with fast service, accurate orders and friendly crew members.  But there’s more to it than that. In fact, sometimes the little things make a big difference. For example:

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Poor sound quality is frustrating to drive-thru customers and order takers. It makes the order hard to hear, increases service times, and causes order mistakes. You can avoid these problems with:

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Is your drive-thru lane more crowded than ever? Are you experiencing more bottlenecks that slow down service times? From the moment customers pull onto your lot until they leave, all zones should work together to create a smooth and convenient customer experience. Here’s how to make it happen:

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Drive-thru loyalty program customers visit your restaurant more frequently than occasional customers, and on average they spend more per visit. Having a seamless, easy-to-use loyalty program helps attract these profitable guests. These five tips can help grow your loyalty program and your profitability:

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Everyone appreciates fast service, regardless of the product or industry. Congratulations to Taco Bell for providing the fastest quick-service times in the U.S. for the third year in a row. How do they do it? By constantly developing new approaches to serving their customers. These include:

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