In the early days of drive-thrus, there were no headsets. Instead, crewmembers used cabled intercoms to communicate with customers in their cars. As the number of drive-thrus in America skyrocketed, sound quality became increasingly important.

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Looking to unload your existing drive-thru system so you can upgrade to a newer one? If so, you’re probably wondering how much the old one would be worth in a trade-in.

If you have the time and energy, you could list it on e-Bay. Or, you could do it the easy way and call CE Repairs at 877-731-0334. We refurbish a lot of legacy drive-thru parts and equipment, and have a lot of experience in determining their value.

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It’s hard to beat a full house when playing poker. The same is true when selecting a drive-thru parts and equipment repair service you can count on. Which is why CE Repairs is hard to beat. Our full house of services include:

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All drive-thru operators know the importance of keeping their drive-thru parts and equipment clean, especially the headsets. But with the COVID-19 pandemic, cleaning is no long enough. Headsets and other equipment need to be sanitized for the health and safety of employees and customers.

Fortunately, the top three drive-thru headset manufacturers – HME, Panasonic and PAR (they recently purchased the 3M headset business) – have all provided bulletins outlining sanitizing procedures. You can access them here:

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Experienced drive-thru operators know that a little bit of maintenance goes a long way toward keeping your drive-thru parts and equipment in good working order. This is especially important for headsets, which are susceptible to moisture and rough treatment. No matter what type of headsets you use, the following will help keep your headsets working as they should.

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When the EOS | HD high-definition audio headset system was launched several years ago, it represented one of the biggest technology breakthroughs for the drive-thru industry in a long time. Its unsurpassed sound quality is a boon to both customers and crewmembers alike. Its restaurant management capabilities help drive-thrus run smoothly at all times.

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Few things are more important to drive-thru customers that getting the order right. Yet, from 2018 to 2019, overall order accuracy throughout the industry declined by 5%, to 84.4%. Getting almost one out of every five orders incorrect does not make for a good customer experience!

Here are some quick tips to keep this number where it should be – in the mid to high 90s:

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Experienced drive-thru operators know that one of the most important parts of a great drive-thru experience is saying “thank you” to every customer as they pull out of the lane. At CE Repairs, we believe in showing our appreciation for your business in several ways. These include:

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Good food and fast, accurate service are the foundation of successful drive-thrus. But when it comes to generating return business, service attributes also play an important role.

To create loyal customers who visit your restaurant again and again, hire crewmembers with a friendly, outgoing personality and train them to do the following:

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Want to reduce downtime for your drive-thru parts while saving money on repair costs? Teach employees how to take good care of your headsets.  

Replacing broken headsets doesn’t come cheap. However, you can save money and getting longer life out of this essential piece of drive-thru part by showing crewmembers how to:

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