Drive-thru restaurants aren’t perfect, and from time to time you might be faced with an irate customer complaining about something that annoyed them. The best outcome is likely to occur when using these steps:

• Listen attentively to the customer.

• Ask questions to understand the situation.

• Show empathy for the customer’s problem. 

• Apologize for making the mistake.

• Offer a reasonable solution. 

• Tell the customer you appreciate the opportunity to resolve the complaint.

• Create a record of what happened and how you handled it.

At CE Repairs, where drive-thru part repairs are our forte, we mostly interact with our customers over the phone. We try to deter complaints in advance by providing services other repair shops can match. These include:

• Special offers to new and current customers

• Free inbound shipping on broken drive-thru parts

• Drive-thru part protection plans

• Friendly, knowledgeable staff who treat you like a friend

When you need drive-thru part repairs from the best, call CE at 877-731-0334. We’re here to help.