As the drive-thru industry grows increasingly complex, so does the need for state-of-the art timer systems. If your current time system doesn’t include these key features, you’re falling behind in the game.
Real-time metrics that provide real-time data on car counts, performance metrics and more.
2. Configurable dashboards that let you customize how the data is...
When
you manage multiple drive-thru restaurants, good time management is your most
important asset. Work smarter and more efficiently with these four techniques:
1. Standardize your
equipment. This
eliminates the need to train employees on different types of equipment and
makes it easier to compare drive-thru part performance between stores.
2. Cross-train staff. Crewmembers who can...
Despite
more cars in the drive-thru lane, fast food customers still expect quick
service. You can meet this expectation by offering:
·
Remote
ordering and payment
·
Curbside
pickup and delivery options for customers
·
Designated
parking spots for curbside and mobile order customers
·
A
speed team to reduce bottlenecks during peak...
Looking
for a fun way to improve service times while also increasing car counts? Try
the latest innovation sweeping the drive-thru industry – gamification.
In
companies that use gamification, research shows that 90% of employees are more
productive, and 48% are more engaged with their jobs. Furthermore, 70% of Global 2000 companies use
gamification to increase employee retention,...
Every
drive-thru operator knows the importance of keeping their headsets clean. Dirt
and grime can build up quickly in the busy drive-thru environment, and it only
takes a little to cause static or unwanted repairs.
When
cleaning headsets, one drive-thru part often gets overlooked: the battery. Yet,
regular cleaning and maintenance can keep the headset performing as it should
and extend the...
These
days, drive-thru customers want diverse menu choices. But they also want to be
able to order quickly and simply. Otherwise, they can get frustrated and
indecisive, which does not enhance fast, efficient service.
You
can make it easier on customers and crewmembers by “decluttering” your
menuboard. According to a recent survey, the top five features customers want
in a drive-thru...
People
learn in different ways, but the fact is most people are visual learners. When they see what they’re learning, they
pick up the material quicker, at a deeper level of understanding.
That’s
why CE Repairs offers tutorial maintenance
videos on our Drive-Thru
Repair Help Center page. These videos cover a variety of procedures
regarding perhaps the most important drive-thru part –...
The
holiday season can be a busy time for drive-thrus as shoppers drop by for a
bite to eat after a long shopping excursion. To keep your drive-thru lane
moving smoothly and efficiently:
·
Make
sure all drive-thru parts and equipment – headsets, timer systems, etc. – are
in good working order. Have backups on hand in case a
critical part goes down.
·
Have
extra staffing...
These
days, more drive-thru customers are looking to place their orders before they
arrive at your restaurant. If you’re thinking about adding this service, here’s
what to do and what not to do to make it work.
Do’s
Add order-and-pay capabilities to
your company’s mobile app.
Make sure the ordering and payment
features work seamlessly with your point of sale system.
Have a...
If
you’re still sending crewmembers out into the queue with a pencil and paper
during busy dayparts, it’s time to update your linebusting methods.
1. Instead of pen and paper, equip your
line busters with mobile tablets. That way they can instantly send orders to
the kitchen. It also shows customers that your store keeps up with the times.
2. Allow customers to order by...