In
the drive-thru, customers value speed of service and order accuracy above all
else. Not surprisingly, the same goes
for drive-thru part repairs. If your repair shop doesn’t offer the following,
it’s time to look for somewhere else.
1. Quick
turnaround. Same-day service on most
repairs is essential for minimizing part downtime.
2. Free inbound
shipping. Pack the broken part...
Getting
orders right the first time supports two important drive-thru goals – avoiding
irritated customers and developing loyal ones. Four common methods for getting
the order right include:
Reading the order back
Using a confirmation board
Encouraging remote ordering
Conducting a final double-check at
the pickup point
At
CE, we always double check our drive-thru part repairs...
In
2021, QSR Magazine’s annual drive-thru survey named Chic-fil-A as the best
drive-thru based on customer rankings. The iconic chicken brand earned the top
ranking despite coming in 10th among the top 10 brands in service
times.
With
speed of service such a high priority for drive-thru customers, it might seem
illogical that Chic-fil-A could achieve the top overall ranking. It turns...
If
you’re still struggling to hire enough employees to fully staff your QSR and
its drive-thru, these three techniques should help:
Provide
flexible scheduling. This
has become a top priority for today’s job seekers, especially students and
working parents.
Offer
pay on-demand. Pay
on-demand allows workers to access their income as they earn it rather than...
“Free”
isn’t a word you hear very often in the drive-thru industry – unless you’re
familiar with CE Repairs. We believe in taking good care of our customers, so
we offer a variety of special offers as a way of saying “thank you” for doing
business with us.
If
you haven’t used CE for your drive-thru part repairs, you’re entitled to
receive the following special offers as a first-time...
When
it comes to displaying your menu to drive-thru customers, today’s digital
menuboards are light years ahead of the old static ones – but only if they’re use
good marketing techniques. Turn your menuboard into a non-stop selling machine
with these four design essentials:
Keep
it simple. Don’t
overload the menuboard with too much information.
Make
it organized and easy...
Drive-thrus
are always looking for ways to provide quicker service. One proven method is
getting orders to the kitchen faster. Two of the most effective ways to achieve
this goal include:
1. Remote
ordering. Make it easy
for your customers to order remotely by phone, Internet or social media app.
That way kitchen personnel can start on their orders before they arrive at your
location....
Anyone
who shops regularly on amazon.com knows about their money-saving shipping offer
– join Amazon Prime for $14 a month and get free shipping on most purchases. Not
a bad deal for those who buy a lot on the website and would otherwise incur
costly shipping charges.
At
CE Repairs, we go one step further by providing free inbound
shipping on ALL inbound repairs, and we don’t charge a...
Looking
for a fun way to improve service times while also increasing car counts? Try
the latest innovation sweeping the drive-thru industry – gamification.
In
companies that use gamification, research shows that 90% of employees are more
productive, and 48% are more engaged with their jobs. Furthermore, 70% of Global 2000 companies use
gamification to increase employee retention,...
Keeping
headsets and other drive-thru parts in good working order requires regular
cleaning and maintenance. Crewmembers know this, but in the rush to get other
jobs done maintenance can sometimes be overlooked. That’s one reason CE Repairs
posts headset
maintenance reminder blogs from time to time.
There’s
another way we help maintain these vital drive-thru parts, and that’s with our...