Most companies
that repair drive-thru parts and offer an equipment maintenance agreement, or
EMA. These consist of one monthly payment for all your equipment repair needs
rather than paying for repairs one at a time.
At CE Repairs, we
call it our Drive-Thru Protection
Plan because you don’t have to worry about delaying needed repairs when
your cash flow is tight. Here’s how it works.
Our...
Got
a minor problem with a headset or other drive-thru part that you might be able
to fix on your own? CE Repairs will be glad to help at no cost to you. Simply
call our technical support team at 877-731-0334 and our drive-thru part repair
experts will advise you on the best way to get the problem fixed.
If
the problem does require professional repairs, don’t forget that we offer...
Anyone
who shops regularly on amazon.com knows about their money-saving shipping offer
– join Amazon Prime for $14 a month and get free shipping on most purchases. Not
a bad deal for those who buy a lot on the website and would otherwise incur
costly shipping charges.
At
CE Repairs, we go one step further by providing free inbound
shipping on ALL inbound repairs, and we don’t charge a...
Due
to COVID, today’s drive-thru customers are more concerned about safety than
ever. To avoid direct contact when transferring food from the kitchen to the
customer:
Have someone other than the cashier
hand the packaged food to the customer.
Have the cashier wear gloves during
the payment process, receiving and dispensing cash and cards on a
sanitized tray.
Encourage...
Line
busting has long been an effective technique for delivering faster service in
busy drive-thrus. With lines getting longer due to the steep decline of
in-house dining, these tips can help keep service times to a minimum:
Use multiple line busters during
busiest dayparts
Equip them with mobile tablets to
instantly send orders to the kitchen
Have line busters carry menus so...
Few
things are more important to drive-thru customers that getting the order right.
Yet, from 2018 to 2019, overall order accuracy throughout the industry declined
by 5%, to 84.4%. Getting almost one out
of every five orders incorrect does not make for a good customer experience!
Here
are some quick tips to keep this number where it should be – in the mid to high
90s:
Get a...
When
you make mistakes on customer orders in your drive-thru lane, do you charge
them to fix the meal over? Of course
not! So why do some drive-thru parts repair vendors charge you to fix a headset
or some other part when it breaks down shortly after they supposedly fixed it
the first time?
With
the CE 4-month warranty
provided with all drive-thru parts repairs, you can count on:
Factory...
Can’t
find your EOS HD or ION IQ headset manual when you need it the most?
No
worries! CE makes it easy to access the manual and the information you need
with our online library of drive-thru user manuals. Our extensive library
includes operating instructions and reference guides on the following:
EOS|HD Wireless Drive-Thru Headset System
ION IQ Message Center
ION IQ Wireless Drive-Thru...