Giving your drive-thru customers a seamless drive-thru experience starts with fast service, accurate orders and friendly crew members. But there’s more to it than that. In fact, sometimes the little things make a big difference. For example:
Clearly mark all your entrances and exits so customers know where to go.
Provide multiple options to view your menu so customers can decide what...
Is your drive-thru lane more crowded than ever? Are you experiencing more bottlenecks that slow down service times? From the moment customers pull onto your lot until they leave, all zones should work together to create a smooth and convenient customer experience. Here’s how to make it happen:
Determine what customers want to accomplish in each zone.
Make it easy for customers to...
A lot of drive-thru parts and equipment repair shops boast of having factory authorized repairs. However, that can mean different things at different shops. At CE Repairs it means the following:
Every drive-thru part repair starts with a rigorous 35-point inspection. We make sure no needed repairs are overlooked.
Our technicians perform the repairs according to strict manufacturer...
Looking for ways to get the most out of your drive-thru parts and equipment? Don’t forget your headset batteries. Here’s how to get long life and good performance from them.
Regularly clean the contacts and charger ports using a cotton swab moistened with rubbing alcohol. Unplug the battery charger before cleaning.
Plug the charger into a regular electrical outlet, not a...
Drive-thru customers thrive on fast service. One of the key elements in getting their orders to them as quickly as possible is to get it to the kitchen as quickly as possible. Some of the best ways to do that include:
Equipment maintenance. Make sure the order point speaker and microphone are in good working condition at all times.
High-definition audio headsets. Clear...
Many of our CE Repairs customers use HME drive-thru parts and equipment such as headsets and timer systems. Sanitizing them not only reduces the number of germs on their surfaces to a safe level, it also extends the life of the parts. Here’s how:
Practice Safety. Turn off equipment, wear gloves and ensure proper ventilation when cleaning. Avoid harsh or abrasive cleaners, such as ammonia,...
Drive-thrus are always looking for ways to provide faster service. One often overlooked way to speed up service (and make the food taste even better!) is to upgrade your kitchen equipment. For example:
Replace flattop grills with clamshell grills for increased quality and consistency.
Install new holding equipment to keeps products hotter longer.
Acquire double-sided grills for...
Loyal customer programs are a great way to increase revenues in the drive-thru as long as you make it quick and easy for program members to use your app. These four tips will help loyalty members enjoy a good ordering and loyalty program experience.
Allow guests to order their favorite foods with a single click or tap of your app.
Display your menu front and center as soon as...
Do you own a medium to large drive-thru enterprise with multiple restaurants? Does it seem like you’re always sending in broken or damaged drive-thru parts and equipment for repairs? CE can help you avoid the hassles of drive-thru part maintenance with our Equipment Maintenance Agreements.
Our Protection Plan offers monthly plans that help you minimize downtime for your HME, Panasonic and...
Got a drive-thru part that needs repairing right away? Send it to the experts at CE Repairs in three easy steps:
Place your equipment in a box. Be sure to provide ample packaging for protection during shipment.
Fill out the form, print the FREE UPS return service label, and attach it to the box. Keep a copy of the UPS tracking number.
Drop the box off at any authorized UPS...