Drive-thru loyalty program members visit your restaurant more often and spend more per visit than the average customer. To attract these profitable customers to your restaurant, deliver:
A fast, convenient drive-thru experience
Seamless mobile ordering and payment options
Order accuracy
A flexible loyalty program that offers a variety of rewards to choose from
At CE our...
At CE, we take pride in offering same-day service on most drive-thru part repairs. That means we repair your broken part within 24 hours of receiving it or the repair is free.
We also know that sometimes same-day service isn’t fast enough. That’s why we offer an Advance Exchange Program to get you up and running as soon as possible.
If you have a broken drive-thru part but no backup,...
Drive-thru brands aren’t finding it as hard to hire new employees as it was over the past few years. Now the problem is keeping them. High turnover means added time, effort and money to recruit and train new crewmembers. It can also cause staffing problems and reduce efficiency.
To keep from losing employees at an unacceptable rate:
Provide flexible scheduling
Use gamification to...
When looking for new drive-thru parts, such as headsets, you can save money by purchasing refurbished rather than new. But there are many factors to consider before making this important decision.
How much up-front and operating costs can your budget afford? What are your technology needs? What brand do you prefer, and how much use do your headsets get on a daily basis? Do the headsets...
Today’s drive-thru headsets are made to provide long life and solid performance if properly maintained. But sooner or later these essential drive-thru parts will need repairs to keep them going. That’s where a CE Repair Warranty and Drive-thru Maintenance Program can help.
Not only do we provide fast, professional drive-thru part repairs, we also save you money. Our protection plans offer...
Despite continuing long lanes in drive-thru lanes, speedy service remains a top expectation for fast food customers. Getting orders to the kitchen quicker is one way to deliver it.
Remote ordering. Make it easy for customers to place their order by phone, Internet or social media app.
Speed teams. Send out multiple line busters equipped with mobile tablets that can instantly...
Regular maintenance is an easy and effective way to keep your drive-thru parts and equipment in good condition. While headsets, timer systems and other internal equipment receive a lot of attention, maintenance for important outside equipment sometimes gets overlooked. Be sure to do the following on a regular schedule:
Vehicle detector loop. Check for cracks, potholes, sludge buildup,...
The dictionary defines “optimize” as making the best or most effective use of a situation, opportunity or resource – a goal every drive-thru operator strives to achieve. To get a head start on optimizing your drive-thru:
Make sure all exit points, parking spots, pull-forward spaces, and designated curbside pickup spots are well-marked and easy to find.
Install a preview board...
Everyone wants to be done with the COVID-19 pandemic. Unfortunately, new variants keep springing up and case numbers are rising again. Drive-thru patrons may not be as concerned about no contact ordering and pickup as they were a year or two ago. But it still makes sense to practice safety protocols to protect customers and crewmembers.
Wash hands frequently.
Require cashiers to wear...
When
you manage multiple drive-thru restaurants, good time management is your most
important asset. Work smarter and more efficiently with these four techniques:
1. Standardize your
equipment. This
eliminates the need to train employees on different types of equipment and
makes it easier to compare drive-thru part performance between stores.
2. Cross-train staff. Crewmembers who can...