Having drive-thru parts and equipment repaired can put a big dent in your operations budget, especially if you own or operate multiple restaurants. Enrolling in a drive-thru equipment maintenance agreement – at CE we call it our Drive-Thru Protection Plan – can save you money and avoid putting off needed repairs due to budget constraints.
Our Protection Plan provides fixed, low, monthly...
Drive-thru customers thrive on fast service. One of the key elements in getting their orders to them as quickly as possible is to get it to the kitchen as quickly as possible. Some of the best ways to do that include:
Equipment maintenance. Make sure the order point speaker and microphone are in good working condition at all times.
High-definition audio headsets. Clear...
Looking for a way to serve more cars in your drive-thru lane? Try using the ZOOM Nitro® timer system from HME to measure your drive-thru capacity in real time. This advanced timer system:
Measures capacity by calculating your speed, past performance, and current bottlenecks
Resets and reacts to any present bottlenecks on an hourly basis
Provides the most up-to-date estimates at all times...
Although the drive-thru industry is gradually moving to AI (artificial intelligence) and kiosk ordering, headsets remain a necessary piece of drive-thru equipment for the majority of QSRs.
Whether you need repairs or replacement, CE Repairs is the place to go for fast service and a great selection of leading headset brands. The brands we stock include HME, Panasonic, 3M/Par and CE. We...
Sound quality is one of the most important elements in the drive-thru ordering process. When customers and order takers can’t clearly understand what the other person is saying, service times are long and order mistakes increase. To keep the sound quality where it needs to be:
Reduce extraneous noise with specially designed circuits that separate speech from unwanted sound.
Use echo...
When looking for new drive-thru parts, such as headsets, you can save money by purchasing refurbished rather than new. But there are many factors to consider before making this important decision.
How much up-front and operating costs can your budget afford? What are your technology needs? What brand do you prefer, and how much use do your headsets get on a daily basis? Do the headsets...
The secret to attracting more customers to your drive-thru brand is simple – give them a great drive-thru experience. This can be accomplished by regularly asking, “What have we always done that is still working?” and “What is no longer working that we should do differently?”
From there, get rid of what isn’t working and introduce new strategies that:
Create an improvement plan for...
The drive-thru can be a noisy environment, both inside the restaurant and out. Since garbled communications are a leading cause of order mistakes, it’s important to have built-it sound reduction features in your headset system. These should include:
Noise reduction. This technology uses specially designed circuits to separate speech from extraneous sound.
Echo cancellation. This feature...
Despite continuing long lanes in drive-thru lanes, speedy service remains a top expectation for fast food customers. Getting orders to the kitchen quicker is one way to deliver it.
Remote ordering. Make it easy for customers to place their order by phone, Internet or social media app.
Speed teams. Send out multiple line busters equipped with mobile tablets that can instantly...
If your drive-thru is in need of new headsets, CE has got you covered. We stock and sell 26 different models of headsets from four brands – HME, Panasonic, 3M/PAR, and CE.
We make it easy to browse our inventory online with the ability to search by model, brand and condition. This includes searching for headsets eligible for our Advance Exchange Program, which provides temporary...