Many QSRs have a drawer full of broken drive-thru equipment because they don’t have the time or the money to send it for repair. This can get you in to a pickle if you’re down to your last working headset. What would you do if it happened to break down during lunch rush? With a CE Protection Plan those worries can be a thing of the past.

There are several plans to choose from to fit any budget. Some benefits to having a Protection Plan include:

-Unlimited drive-thru repairs for a low, fixed monthly fee

-No long-term contracts

-Good for any model/any brand headset and timer

-Less downtime in stores

-Quality parts and service

For convenience at its finest, try CE’s premium coverage for headset systems. This provides you with advanced exchange and overnight shipping on base stations, vehicle detector boards, speakers, power adapters and chargers. Also included is advanced exchange on headsets and belt-pacs with second day shipping. Instead of waiting for drive-thru equipment to be shipped, repaired and shipped back to you, CE will send  replacement equipment within one to two days. All you have to do is put your broken equipment in that same box and hand it back to the UPS driver. It doesn’t get easier than that.

If you’re on a tight budget, there are other plans that provide full coverage and include mail-in drive-thru repair of headsets and belt-pacs for a low monthly fee.  

Broken headsets are a leading source of frustration for drive-thru managers and their crewmembers. The top recurring repair issues for drive-thru headsets include:

1.    Broken headband wires

2.    Broken buttons, springs or mechanical switches

3.    Broken headbands

The solution to #1 is simple. Most drive-thru headsets are designed so that the wires run across the headband to the battery. When these wires get twisted or pulled, they can easily break, rendering the headset inoperable. To solve this problem, invest in a headset – like EOS | HD from HME – that transmits the signal wirelessly. With no wires to break, the headsets can be bent, twisted and pulled without fear of disrupting the signal.

To minimize repair #2, look for a headset with fewer moving parts. This makes it easier for employees to operate the headset, and minimizes the chances that something else might break due to constant use.

Finally, to avoid repair #3, get a headset made with flexible steel, as this allows it to snap back into proper position even after being pulled and twisted in many directions. It also provides a secure, comfortable fit for employees.

They say if you want something done right, go to the experts. I learned that the hard way when I bought a fast food restaurant with a drive-thru lane. The restaurant came with a great HME headset system, but even the best drive-thru equipment breaks down or wears out over time.

At first when I needed drive-thru repairs or service, I tried a local restaurant equipment repair company. Their prices were good, but the workmanship wasn’t. Too often, I had to send equipment back two or three times before they fixed it right.

That’s when I learned about CE, the only independent HME factory-approved and trained facility in the U.S. That means you can trust the quality of their workmanship and their replacement parts.

Every CE repair starts with a rigorous 35-point inspection. They only use quality manufacturer and aftermarket parts. And they thoroughly test the repaired equipment before sending it back to you. They also give excellent service, often fixing a part with 24 hours of receiving it. Did I mention that their prices are even better than the local repair company I used before?

I’ve never had to send anything back to CE after they fixed it, so I don’t go anywhere else for my drive-thru equipment repairs. It provides real peace of mind knowing they will get it right the first time.

With the holidays coming up, everyone can use a little extra money. If you’re a first-time CE customer, you can save up to half off any all-in-one headset or belt-pac repair with our new customer special offer.

All you have to do is print the coupon, place it in a box with your broken drive-thru equipment, and send it to CE for repairs. The offer is good for all brands, including HME, Panasonic and 3M. You’ll get our convenient same-day service and 4-month warranty. And all our repairs are 100% satisfaction guaranteed.

You have enough headaches running a busy quick service restaurant without constantly having to worry about equipment breakdowns and how much it will cost to fix them. Now, you can protect your equipment and get peace of mind at a very affordable price with CE’s Drive-Thru Protection Plan.

For one fixed monthly fee, you get:

• Unlimited drive-thru repairs
• Reduced downtime
• No long-term contracts
• Fast, professional repair of any model or brand
• Quality parts and service

Our plans cover everything from headset systems to drive-thru timers and cabled equipment, and offer a variety of coverage levels and options. Why worry about drive-thru equipment maintenance when you could be focusing your time and energy on running your store more efficiently?

Call CE today at 1-800-737-0688 to learn more about our different equipment protection plans.

Why does drive-thru equipment always seem to break at the worst times? Take the week before Labor Day weekend. As the last day of summer in our seaside tourist town, it’s one of our busiest times of the year. So when I had a couple of headsets go down just before the big weekend, I needed fast, reliable drive-thru repairs.

Fortunately there’s a drive-thru repair company that understands the importance of fast turnaround time – CE. In most cases, they can repair your drive-thru product within 24 hours of receiving it and get it back to you fast. And because they use quality parts and factory-trained technicians, you know that your drive-thru repairs will be done right the first time.

We received our repaired drive-thru headsets back the day before Labor Day weekend, and they worked perfectly. And we had one of our best weekends ever. Thank you CE for saving the day!

CE, the leader in drive-thru equipment repairs and accessories, announces three special offers for new customers.

First month free with CE drive-thru protection plan

Why worry about the high cost of drive-thru repairs? Our protection plans give you peace of mind with unlimited repairs at one low monthly payment. Sign up now and your first month is on us!

Drive-thru headset and belt-pac repair special

If you’ve been putting off needed repairs, now’s the time to check out CE. As a first time customer with CE, we’ll give you up to 50% off the cost of any all-in-one headset or belt-pac repair. Offer is good for HME, Panasonic, or 3M drive-thru headsets, and comes with our 4-month warranty. Some restrictions and conditions apply.

Free drive-thru battery special

You can never have too many drive-thru batteries on hand. Purchase three CE branded batteries for any HME, Panasonic, or 3M drive-thru system and we’ll give you a fourth one for free. This offer is available to new and existing CE customers, and is valid only on CE-branded batteries. Free battery must be of equal or lesser value.

We use Panasonic all-in-one drive-thru headsets at the QSR restaurant I manage. I've had difficulty in the past finding a reliable repair facility. I've even been putting off some needed drive-thru repairs for various pieces of equipment. After talking to a manager at a different store, he suggested I send it to CE Repair. They're well-known throughout the industry for quality drive-thru repair work at reasonable prices, but I thought they only serviced HME products.

I looked into it, and it turns out they service several different brands of drive-thru equipment, including Panasonic. I called up a CE service rep, described the problems with my drive-thru equipment, and he gave me a quote and a guaranteed turnaround time right on the spot. When my equipment came back, it was just like new. I was so impressed with the quality of CE's drive-thru repair work that I signed up for their equipment maintenance agreement.

I can't afford to have drive-thru headsets that don't work. It's nice to know I now have a drive-thru repair company I can rely on.

As the manager of a busy QSR, I have to stay on top of my drive-thru equipment. Recently I heard from crew members that a couple of the headsets were starting to have intermittent issues. Knowing that I can’t afford downtime, I got a hold of CE Repairs right away, based on the recommendation of a colleague. I was afraid that the drive-thru headset repairs would take a long time, but with CE that wasn’t the case. After printing out a couple of free inbound shipping labels from the website, I boxed up the drive-thru headsets and sent them off. Turns out that CE will get most drive-thru repairs back to you within 24 hours of receiving the drive-thru equipment – and that’s just what happened. Now those drive-thru headsets are back in use and we’re running at peak efficiency once again.

I was also really happy to find out that as a first time customer, my drive-thru repair qualified for a 50% discount. So the next time I have drive-thru equipment issues, I’ll be sure to use CE Repairs.